Home / FAQ

Frequently Asked Questions


Online Pint Shop

Why is the online store always "Sold Out"?

The pint shop get restocked weekly in “drops”, where we release a few thousand pints into inventory. To receive a notification for the next online pint drop, be sure to sign up here.

why do you sell out so quickly?

We drop a few thousand pints into inventory at a time, and on average the entire site sells out within 30 minutes. Our highly coveted flavors typically sell out in 3 minutes. While we would like to have enough ice cream in inventory for everyone, please keep in mind that we make many of our products from scratch, and hand-pack our pints in our Los Angeles kitchen. We will continue to try & keep up with the demand as best we can.

Where do you ship to?

Nationwide (*excluding HI + AK)

is there a minimum to order?

YES. 


For all orders in California, Arizona, and Nevada, there is a 4 pint minimum for all orders.


For all orders everywhere else in the United States*, there is a 6 pint minimum for all orders. 

is there a mAXIMUM LIMIT FOR EACH order?

YES.

For all orders in California, Arizona, and Nevada, there is a 13 pint maximum per order.


For all orders everywhere else in the United States*, there is a 8 pint maximum per order.

how much is shipping?

For California, Arizona, and Nevada, it’s $20 for up to 13 pints. We ship via 1-2 day ground with a heavy block of dry ice within an insulated shipping cooler. 


For orders everywhere else in the U.S.* shipping starts at $29 and vary based on location. 

Why is shipping so expensive?


We would absolutely love to offer lower shipping rates to our customers, and we have been continually working on this since we began shipping pints amid the start of the pandemic last year. Just to be clear, we do not profit on shipping; the cost of shipping paid by the customer is equal to the amount we pay to our carrier for shipping services in addition to the cost of dry ice packaging. As the demand for pints by mail continues to grow, we look forward to a continued increase in volume which in turn will lead to lower rates from our carriers. Additionally, we are constantly reviewing our packaging and dry ice suppliers and their various competitors in an effort to bring down the cost of shipping for our customers.


We look forward to announcing lower shipping rates in the future, and we hope to fulfill an order for you soon! 


I don’t see the flavor/item that was offered on your last drop. is this really not available? If not, when will it be?

Just like in our physical stores, our flavors rotate often and the selection changes on every “Pint Drop”. We don’t have a timeframe on when certain flavors will return. When the site is marked as “SOLD OUT”, the flavors displayed does not necessarily reflect the selection that will be available on the next pint drop.

Shipping / Orders

When will my order be shipped?

PLEASE ALLOW UP TO 7 DAYS FOR PROCESSING AND DELIVERY.

FOR ORDERS SHIPPED TO CA, AZ + NV:

Orders are processed and then shipped via 1-2 day service Monday - Thursday in the order they are received. This may take anywhere between 2-7 days from the date your order is placed. At this time, we cannot guarantee an exact delivery date, however, you’ll receive a shipping notification email from us once your order has been picked up by our carrier, as well as a separate email w/ tracking info from our carrier once your package begins its transit, one day prior to its arrival.

FOR ORDERS SHIPPED EVERYWHERE ELSE ACROSS THE UNITED STATES*:

Orders are processed and then shipped via 2-day service Monday - Wednesday in the order they are received. This may take anywhere between 2-7 days from the date your order is placed. At this time, we cannot guarantee an exact delivery date, however, you’ll receive a shipping notification email from us once your order has been picked up by our carrier, as well as tracking info from our carrier once your package begins its transit, two days prior to its arrival.

When will my order arrive/ how long does shipping take?

Once your order ships, it takes about 1-2 days for delivery (2 days for all orders being delivered to addresses outside of CA, AZ + NV). You will receive a separate email from our carrier with tracking info once the package is in transit.

I live locally in los angeles, can i just pick up my order?

We do not offer this option for our Online Pint Shop, but all our stores are open daily to service you in person. We also offer order ahead and curbside delivery here!

CAN I ADD ITEMS TO MY EXISTING ONLINE ORDER OR make a change to the order I just placed?

If you would like to add to your order, please send an email to orders@wanderlustcreamery.com ASAP and we will do our best to make the addition to your order if it has not been shipped yet. Once your order has been edited with your requested additions, you will receive an electronic invoice for the balance of your order. Please note that additions to orders may delay your shipment/delivery and that orders with an open balance will not be shipped until payment has been received.


Help, I listed the wrong shipping address on my order!

Please email us immediately at orders@wanderlustcreamery.com to correct your shipping information. Keep in mind, this may affect your order’s place in line for shipment.

My tracking number doesn’t work.

Tracking numbers are created once a shipping label has been printed. The number starts tracking once the carrier has scanned your package during transit, which can occur anytime, 24 hours a day. If it has been more than 8 hours since receiving your tracking number, and your tracking number is still not working, please contact us via email. Otherwise, please wait until the initial 8 hours has passed before contacting us.

Do I need to be home to receive my package?

We authorize our carriers to deliver packages without a signature. Please keep in mind that you’ll want to move your ice cream to the freezer as quickly as possible after delivery! Unless your original delivery date was delayed, or your order was delivered to the wrong address, we are not responsible for melted pints due to packages being opened past 8:00pm on the date of your delivery.

can i return my order?

Once an order ships, the purchase is final. We do our best to ship your ice cream so it arrives frozen. If this is not the case, please reach out to orders@wanderlustcreamery.com.

who can i reach out to about my online pint order?

Please reach out to orders@wanderlustcreamery.com.

Wanderlust Creamery Passport Program

I PURCHASED A PASSPORT AS A GIFT FOR SOMEONE ELSE. HOW WILL YOU LET THEM KNOW IT’S FROM ME?

Once you’ve purchased a Passport (subscription) on our online Pint Shop, you’ll automatically receive a confirmation email for your purchase where we will request the recipient’s email (if the purchase is intended to be a gift). Please reply to this email with the recipient’s email address. We will then send a heads up email to the recipient notifying them of your gift one week prior to the scheduled delivery of the first shipment (see next question for shipment schedule). Additionally, the first shipment will include a Wanderlust Creamery "Passport", notifying the recipient of their 3-month subscription with scheduled delivery dates. 

WHEN WILL THE SHIPMENTS ARRIVE?

First shipment: February 25th, 2021

Second shipment: March 25th, 2021

Third shipment: April 29th, 2021

For orders placed from February 22, 2021 to March 21, 2021:


First shipment: March 25th, 2021


Second shipment: April 29th, 2021


Third shipment: May 27th, 2021

The first shipment will include a Wanderlust Creamery "Passport", which will include scheduled delivery dates. Once a package ships, it takes about 1-2 days for delivery. The recipient will receive a separate email from our carrier with tracking info once the package is in transit.

WHAT IF THE RECIPIENT OF THE SUBSCRIPTION WANTS TO POSTPONE / RESCHEDULE A SHIPMENT OR CHANGE THEIR ADDRESS?

They can email us directly at orders@wanderlustcreamery.com. This customer service information will also be available to them in the passport with scheduled delivery dates which they will receive in their first shipment.

WHAT FLAVORS WILL BE INCLUDED IN EACH SHIPMENT?

Each monthly shipment will include 4 Seasonal flavors, ahead of its release online and in stores. 


THE RECIPIENT OF THE PASSPORT HAS A FOOD ALLERGY! CAN I SUBSTITUTE ANY OF THE FLAVORS IN THE SHIPMENTS?

Unfortunately, flavor substitutions cannot be honored. If your recipient has any dietary restrictions, please keep this in mind prior to purchase. If you’ve already made your purchase, please email us at orders@wanderlustcreamery.com no later than 2 days prior to the first shipment date to cancel the subscription.


DO I HAVE TO PAY EXTRA FOR SHIPPING?

Shipping is already included in the price of the 3-month Passport.

I WANT TO PURCHASE A PASSPORT AND SOME PINTS. WHY CAN’T I CHECKOUT?

Unfortunately at this time, Passports cannot be purchased together with pints or pint packs in one transaction. If you would like to purchase Passports and pints, please purchase them separately.

CAN I RETURN A SUBSCRIPTION?

Subscriptions can only be cancelled no later than 2 days prior to the first shipment date by emailing orders@wanderlustcreamery.com.


General Questions

DO YOU FRANCHISE?

We are an independently owned small business. At this time, we don’t franchise.

DO YOU WHOLESALE?

We wholesale to few select full-service restaurants. Email us at hello@wanderlustcreamery.com to start a conversation about a wholesale partnership! Just a note- we don’t wholesale to coffee shops, tea shops, other ice cream shops or dessert concepts.